Shipping Policy
Shipping Policy
All orders are shipped with standard delivery at a flat rate of $2.59. Free shipping is available on orders over $50 (For EU Countries, the shipping rate is $7.59).
Processing time for replacement lenses and accessories is typically 1-2 business days.
Please note that delivery times may vary depending on the destination and customs processing.
Delivery Time
Total delivery time = processing time + shipping time (excluding customs delays, weekends, holidays, and any unforeseen circumstances). Processing time is 1-2 business days. Standard shipping time varies by region as listed below.
3-10 Business Days
Region: Southeast Asia
Countries: Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam
Region: East Asia
Countries: China, Hong Kong, Japan, Macau, Mongolia, South Korea, Taiwan
7-15 Business Days
Region: North America
Countries: United States, Canada, Mexico
Region: Central America
Countries: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
Region: EU Countries (Shipping rate: $7.59)
Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Region: Rest of Europe Countries
Countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, The Republic of Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Svalbard and Jan Mayen Islands, Switzerland, Ukraine, United Kingdom, Vatican City State (Holy See)
Region: Caribbean
Countries: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda. Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos, Virgin Islands (British)
8-15 Business Days
Region: Australia and New Zealand
Countries: Australia, Christmas Island, Cocos (Keeling) Islands, New Zealand, Norfolk Island
Region: West Asia
Countries: Afghanistan, Armenia, Azerbaijan, Bahrain, Emirates, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen
Region: South Asia
Countries: Bangladesh, Bhutan, British Indian Ocean Territory, India, Maldives, Nepal, Pakistan, Sri Lanka
Region: Central Asia
Countries: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
Region: Micronesia
Countries: Kiribati, Nauru
Region: Polynesia
Countries: Cook Islands, French Polynesia, Niue, Pitcairn, Samoa, Tokelau, Tonga, Tuvalu, Wallis and Futuna Islands
Region: Melanesia
Countries: Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu
10-18 Business Days
Region: East Africa
Countries: Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Malawi, Mauritius, Mayotte, Mozambique, Reunion, Rwanda, Seychelles, Tanzania, Uganda, Zambia, Zimbabwe
Region: Central Africa
Countries: Angola, Cameroon, Central African Republic, Chad, Equatorial Guinea, The Democratic Republic of the Congo, Gabon, Sao Tome and Principe
Region: West Africa
Countries: Benin, Burkina Faso, Cape Verde, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Liberia, Mali, Mauritania, Niger, Nigeria, Saint Helena, Senegal, Sierra Leone, Togo
Region: North Africa
Countries: Algeria, Egypt, Libya, Morocco, Tunisia, Western Sahara
15-30 Business Days
Region: South America
Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Region: Southern Africa
Countries: Botswana, Lesotho, Namibia, South Africa, Swaziland
Order Tracking
You can track your shipment using the tracking link provided in your confirmation email. If you encounter any delivery issues, feel free to contact our Customer Support Team at support@papaviva.com — we’re always happy to help. Important Reminder While we always strive for timely delivery, shipping times are ultimately dependent on postal and customs services, which are beyond our direct control. We appreciate your patience and understanding — we promise our quality lenses are worth the wait.
Lost Orders
If you do not receive your package within 60 days after it was shipped, please contact us at support@papaviva.com. We will either reship a new one or issue a full refund.
Order Confirmation
Immediately after your order is placed, an order confirmation email will be sent to you with a summary of your order, including your shipping and billing details.
Shipping Confirmation
Once your order is shipped, you will receive a shipping confirmation email letting you know your items have left our warehouse. This email includes details about the items in the shipment as well as a tracking number. To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the shipment status, so your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate shipping confirmation for each shipment.
Customs & Duties
Import duties, taxes, and customs fees are the responsibility of the customer. These charges (if applicable) are not collected at checkout and must be paid to your local customs office to receive your package. We recommend checking your country's customs import regulations for potential fees before placing your order. If a package is refused or returned due to unpaid duties or taxes, the cost of shipping and return handling may be deducted from any refund.
Important Reminder
While we always strive for timely delivery, shipping times are ultimately dependent on postal and customs services, which are beyond our direct control. We appreciate your patience and understanding — we promise our quality lenses are worth the wait.
Contact Us
If you have any questions, please contact us at support@papaviva.com. Our contact information is posted below:
Email: support@papaviva.com
Tel: +86 15072484559
Company: Wuhan Yidun Technology Co., Ltd.
Address: Room 925, 9/F, Bldg A-2, Huaxiang Center, No. 776 Gaoxin Ave., East Lake High-Tech Development Zone, Wuhan, Hubei, China 430000
Mon. - Fri.: 08:00 AM – 20:00 PM (GMT+8)
Sat. - Sun.: 10:00 AM – 18:00 PM (GMT+8)