Shipping Policy
Shipping Destinations
We currently ship to the United States (excluding APO/FPO addresses) and Canada. We are working on opening up shipping to other countries.
Shipping Fees
All orders are shipped via standard delivery at a flat rate of $2.59 USD. Free shipping is available on orders over $50 USD. Processing time for replacement lenses is typically 1-2 business days. Please note that delivery times may vary depending on the destination and customs processing.
Delivery Time
Total delivery time = processing time + shipping time (excluding customs delays, weekends, holidays, and any unforeseen circumstances). Processing time is 1-2 business days. Standard shipping time is 7-15 business days.
Order Tracking
Once your order is shipped, we will send you an email with tracking information. Please allow 1-2 business days for tracking information to become available.
Lost Orders
If you do not receive your package within 60 days after it was shipped, please contact us at support@papaviva.com. We will either reship a new one or issue a full refund.
Order Confirmation
Immediately after your order is placed, an order confirmation email will be sent to you with a summary of your order, including your shipping and billing details.
Shipping Confirmation
Once your order is shipped, you will receive a shipping confirmation email letting you know your items have left our warehouse. This email includes details about the items in the shipment as well as a tracking number. To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the shipment status, so your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate shipping confirmation for each shipment.
Day of Delivery
On the day your package will be delivered, an SMS notification will be sent to let you know your delivery is on its way.
Customs and Taxes
Each country has its own customs rules and policies. Please contact your local customs office for more information. In rare cases where import duties or taxes are charged, the customer is responsible for paying them.
Missed Delivery
If you are not available to receive your shipment, you can contact your carrier to reschedule delivery.