Shipping Policy
All orders are shipped with standard delivery at a flat rate of $2.59.
Free shipping is available on orders over $50.
Processing time for replacement lenses and accessories is typically 1-2 business days, while prescription lenses usually take 7-10 business days to prepare.
Please note that delivery times may vary depending on the destination and customs processing.
Time in Transit
3–10 Business Days
Region: Southeast Asia
Countries: Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam
Region: East Asia
Countries: China, Hong Kong, Japan, Macau, Mongolia, South Korea, Taiwan
7–15 Business Days
Region: North America
Countries: United States, Canada, Mexico
Region: Central America
Countries: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
Region: EU Countries
Countries: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Region: Rest of Europe Countries
Countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, The Republic of Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Svalbard and Jan Mayen Islands, Switzerland, Ukraine, Vatican City State (Holy See)
Region: Caribbean
Countries: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda. Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos, Virgin Islands (British)
8–15 Business Days
Region: Australia and New Zealand
Countries: Australia, Christmas Island, Cocos (Keeling) Islands, New Zealand, Norfolk Island
Region: West Asia
Countries: Afghanistan, Armenia, Azerbaijan, Bahrain, Emirates, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen
Region: South Asia
Countries: Bangladesh, Bhutan, British Indian Ocean Territory, India, Maldives, Nepal, Pakistan, Sri Lanka
Region: Central Asia
Countries: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
Region: Micronesia
Countries: Kiribati, Nauru
Region: Polynesia
Countries: Cook Islands, French Polynesia, Niue, Pitcairn, Samoa, Tokelau, Tonga, Tuvalu, Wallis and Futuna Islands
Region: Melanesia
Countries: Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu
10–18 Business Days
Region: East Africa
Countries: Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Malawi, Mauritius, Mayotte, Mozambique, Reunion, Rwanda, Seychelles, Tanzania, Uganda, Zambia, Zimbabwe
Region: Central Africa
Countries: Angola, Cameroon, Central African Republic, Chad, Equatorial Guinea, The Democratic Republic of the Congo, Gabon, Sao Tome and Principe
Region: West Africa
Countries: Benin, Burkina Faso, Cape Verde, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Liberia, Mali, Mauritania, Niger, Nigeria, Saint Helena, Senegal, Sierra Leone, Togo
Region: North Africa
Countries: Algeria, Egypt, Libya, Morocco, Tunisia, Western Sahara
15–30 Business Days
Region: South America
Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Region: Southern Africa
Countries: Botswana, Lesotho, Namibia, South Africa, Swaziland
Customs & Duties
Import duties, taxes, and customs fees are the responsibility of the customer. These charges (if applicable) are not collected at checkout and must be paid to your local customs office to receive your package.
We recommend checking your country's customs import regulations for potential fees before placing your order.
If a package is refused or returned due to unpaid duties or taxes, the cost of shipping and return handling may be deducted from any refund.
Order Tracking
You can track your shipment using the tracking link provided in your confirmation email.
If you encounter any delivery issues, feel free to contact our Customer Support Team at support@papaviva.com — we’re always happy to help.
Important Reminder
While we always strive for timely delivery, shipping times are ultimately dependent on postal and customs services, which are beyond our direct control.
We appreciate your patience and understanding — we promise our quality lenses are worth the wait.