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1. Does PapaViva ship to my country?
Currently we ship to all US (Except APO/FPO), sorry for the inconvenience, we are working on opening up other countries.
2. How much does shipping cost?
All orders are shipped with standard delivery at a flat rate of $2.59.
Free shipping is available on orders over $50.
Processing time for replacement lenses and accessories is typically 1-2 business days, while prescription lenses usually take 7-10 business days to prepare.
Please note that delivery times may vary depending on the destination and customs processing.
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 1-10 business days
Standard Shipping Time: 7-15 business days
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at support@papaviva.com. We’ll either resent a new one to you or give you a full refund.
6. Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
7. Processing
Once your order is confirmed, we will prepare your items for shipping. Items marked with "Ships in 24 hours" are in stock items that will be shipped on the next business day. Other items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
8. Shipping
All orders are shipped with standard delivery at a flat rate of $2.59.
Free shipping is available on orders over $50.
9. Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.
To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
10. Day of Delivery
On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.
11. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
12. Missed Delivery
If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.